FAQ

Yes. Sky America specialises in travel to the USA and the Americas, including flights, hotels, tailor-made holidays and cruise packages.

Yes. We can combine flights with hotels, holiday itineraries and cruise options such as Caribbean and Alaska, including fly-cruise trips where available.

We aim to respond as quickly as possible during opening hours. For the fastest quote, share your dates, departure airport, destination(s), number of passengers and preferred cabin.

Flight and hotel prices can change quickly and availability is not guaranteed until booked. We confirm the live price and key conditions when we send your quote and again before payment.

Where a deposit option is available for your booking type, we will confirm the deposit amount, the balance due date, and any conditions in writing before you proceed.

You can pay securely by card online or over the phone. If any payment method has a fee, we will disclose it clearly before you pay. If we charge no card fees, please state: “We do not charge card payment fees.”

For flights, you will receive your e-ticket and itinerary once ticketed. For hotels, holidays and cruises, we will send the relevant confirmations and vouchers once issued by the supplier.

Some flight-inclusive holidays may be financially protected by ATOL, but ATOL protection does not apply to all services. If your booking is ATOL protected, you will receive an ATOL Certificate. If you do not receive an ATOL Certificate, your booking will not be ATOL protected.

Changes and cancellations depend on the airline, hotel, cruise line and the fare or rate rules purchased. Contact us with your booking reference and we will confirm the available options and any applicable fees.

Your dates, departure airport, destinations, passenger ages, preferred cabin, hotel rating, and whether you want a single stay or a multi-city itinerary (for example New York plus Orlando).

Entry requirements depend on nationality, passport type, and itinerary. You are responsible for ensuring you have the correct documentation before travel. Use official travel advice and entry requirement guidance for your destination.

Always follow your airline’s guidance. As a general rule, many international carriers recommend arriving around 3 hours before departure, but this varies by airport, season and destination.